Exam Code: 33140X
Exam Name: Avaya Experience Portal with POM Support Certified Exam
Certification Provider: Avaya
Corresponding Certification: ACSS
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Avaya 33140X Exam Syllabus Topics:

SectionObjectives
Topic 1: Avaya Experience Portal Architecture- Core Components Overview
  • 1. Application Server Integration
    • 2. Experience Portal Manager (EPM)
      • 3. Media Processing Platform (MPP)
        Topic 2: System Administration- Configuration Management
        • 1. System parameter configuration
          • 2. Application deployment
            - User and Role Management
            • 1. Access control and permissions
              • 2. Web interface administration
                Topic 3: Proactive Outreach Manager (POM)- Outbound Campaign Configuration
                • 1. Campaign setup and scheduling
                  • 2. Contact list management
                    - Call Flow Control
                    • 1. Dialing strategies
                      • 2. Retry and disposition handling
                        Topic 4: Troubleshooting and Maintenance- Performance Monitoring
                        • 1. Resource utilization tracking
                          • 2. System health checks
                            - Log Analysis
                            • 1. System logs interpretation
                              • 2. Call trace analysis

                                Avaya Experience Portal with POM Support Certified Sample Questions:

                                What does the Google Chrome Developer Tools Console Log provide when troubleshooting Avaya Meetings for Web?
                                Response:

                                • A. User authentication logs
                                • B. Network traffic analysis
                                • C. Encryption quality ratings
                                • D. Error and warning notifications
                                Reveal Solution  Discussion  0

                                Correct Answer: D  🗳️

                                What are essential verification steps for Avaya Meetings Server configuration?
                                (Choose Three)
                                Response:

                                • A. Confirming user permissions and access levels
                                • B. Ensuring redundancy and failover capabilities
                                • C. Checking software version compatibility
                                • D. Reviewing security certificates and compliance
                                • E. Testing connectivity and latency
                                Reveal Solution  Discussion  0

                                Correct Answer: A,D,E  🗳️

                                What is a critical consideration when utilizing Google Chrome Developer Tools for troubleshooting Avaya Meetings for Web?
                                (Choose Three)
                                Response:

                                • A. Proficiency in network security protocols
                                • B. Experience with real-time web applications
                                • C. Knowledge of console commands
                                • D. Ensuring browser compatibility
                                • E. Understanding of web session management
                                Reveal Solution  Discussion  0

                                Correct Answer: B,C,D  🗳️

                                Why is configuration verification a critical step in troubleshooting Avaya Meetings Server solution components?
                                Response:

                                • A. It facilitates faster software upgrades.
                                • B. It helps in documenting the system setup for new IT staff.
                                • C. It ensures that all components are functioning as designed.
                                • D. It reduces the overall system downtime during maintenance.
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

                                What factors should be considered when setting up user accounts for access to the AEP web interface?
                                Response:

                                • A. Hardware specifications of user,s device
                                • B. User role and permissions
                                • C. User,s department
                                • D. Frequency of access
                                Reveal Solution  Discussion  0

                                Correct Answer: B  🗳️

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