Exam Code: 37820X
Exam Name: Avaya Midsize Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACDS
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Avaya 37820X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Avaya Midsize Solution Portfolio20%- Scalability and resiliency options
- Licensing models and options
- Deployment models: on-premise, hybrid, cloud
- IP Office platform architecture and features
Topic 2: Networking and Infrastructure Design20%- Security, survivability, and redundancy
- LAN/WAN design and considerations
- QoS planning and bandwidth requirements
- VoIP and unified communications network design
Topic 3: Solution Sizing and Bill of Materials15%- Complete bill of materials preparation
- Licensing requirements and calculation
- System sizing and capacity planning
- Hardware and software component selection
Topic 4: Implementation & Migration Planning5%- Post-deployment validation and support
- Deployment strategies and rollout planning
- Migration approaches and risk mitigation
Topic 5: Customer Business Requirements Analysis15%- Identify business objectives and drivers
- Analyze user and site communication needs
- Determine collaboration and mobility requirements
Topic 6: Unified Communications & Collaboration Design15%- Integration with third-party systems
- Voicemail and unified messaging design
- Mobility and remote worker solutions
- Conferencing and collaboration applications
Topic 7: Contact Center & Customer Experience Solutions10%- Agent, supervisor, and reporting features
- Customer engagement design principles
- Contact Center Select architecture

Avaya Midsize Solution Design Sample Questions:

Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?

  • A. The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
  • B. An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
  • C. An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
  • D. The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
    10 Teleworker licenses,
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)

  • A. IP Office Web Client
  • B. Avaya one-X Mobile Preferred
  • C. Avaya Communicator for Web
  • D. Avaya IX Workplace Web Client
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

You have just completed a series of discovery conversations with a customer.
To summarize the results of your conversations, what would you create to show each of the customer contacts you met with?

  • A. A single design diagram
  • B. A design diagram for each person
  • C. A single architectural diagram
  • D. An architectural diagram for each person
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

With the Basic level of account In Avaya Spaces, which statement about what users can do is true?

  • A. They can host online video conferences with a maximum of 15 participants.
  • B. They can have direct online video calling but no video conferences.
  • C. They can host online voice conferences with a maximum of 15 participants.
  • D. They can host online video conferences with a maximum of 5 participants.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

You are working with a customer to migrate them to an Avaya Midsize solution with IP Office. They have nine existing analog trunks that each cost $40 per month. You want to determine If It would be cost effective to go to digital trunking using a T1/E1 at a cost of $400 per month.
Although the analog monthly line charges are less, what else would need to be taken Into consideration to look at the total cost difference?

  • A. Digital trunking requires an SBCE for security.
  • B. Analog devices, such as a classic fax machine, attached to the IP Office require analog trunks.
  • C. Digital trunking needs VCM channels and analog trunks do not-
  • D. The cost for nine analog trunk ports versus a single digital trunk port.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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