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Avaya 3000.3 Exam Syllabus Topics:

SectionObjectives
System Installation and Configuration- Deployment and administration
  • 1. User and extension administration
  • 2. Licensing and feature activation
  • 3. Initial system configuration
Networking and Call Routing- Voice networking configuration
  • 1. Trunk selection and routing
  • 2. Bandwidth and voice compression considerations
  • 3. Small Community Network (SCN) implementation
SME Solution Design- Designing Avaya SME communication solutions
  • 1. Select appropriate IP Office platform
  • 2. Design multi-site solutions
  • 3. Plan system architecture and capacity
Maintenance and Troubleshooting- Operational support and diagnostics
  • 1. Perform ongoing maintenance tasks
  • 2. Verify system performance
  • 3. Identify and resolve common faults
IP Office Hardware- Hardware components and interfaces
  • 1. Control units and expansion modules
  • 2. Interface card selection
  • 3. Digital, analog, and IP endpoint support
Customer Requirements Analysis- Business and technical requirements gathering
  • 1. Assess existing voice and data infrastructure
  • 2. Determine scalability and application needs
  • 3. Identify customer communication requirements
Applications and Messaging- Communication applications deployment
  • 1. Conferencing and messaging services
  • 2. Auto attendant configuration
  • 3. VoiceMail Pro features

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

Which outcome can be prevented with a correctly designed multi-site SCN solution?

  • A. Tromboned calls
  • B. Oversubscribed VMPro ports
  • C. Compromised ACD routes
  • D. Oversubscribed voice Mail storage
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

  • A. IMAP
  • B. MAPI
  • C. HTTP
  • D. POP3
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. What must be added to the IP Office to make this work?

  • A. VCM32
  • B. PRI-UNI Expansion Card
  • C. PR124/PR130 or PRI-U Expansion Card
  • D. ATM16 Expansion Module
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote works and would like to provide hard telephones for their remote works to login at home. What is needed to accomplish this?

  • A. modified 46vpnsettings .txt file
  • B. 1616 IP Phone with VPN software
  • C. Modified 46XXsettings. scr file
  • D. VPN gateway for each remote worker
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

  • A. Replace hardware outside warranty.
  • B. Test and document the results of the implemented solution.
  • C. Upgrade or downgrade the IP Office core software to fix the issue.
  • D. Research possible causes and implement a solution
  • E. Duplicate the issue and obtain traces.
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

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