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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A) You want to set up a service agent for an administrator
B) You want to restrict drop-down list values for a specific group of users.
C) You want to make custom reports available on the home page
D) You want to standardize system access
E) You want to perform fine-tuning activities.

2. Who can approve time reports so they can be released to CATS?

A) Reporting line manager
B) Territory owner
C) End customer
D) Nominated delegate

3. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) KP|S
B) Data sources
C) Dashboards
D) Key figures
E) Scorecards

4. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Parents
B) Individual customers
C) Competitors
D) Accounts

5. Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

A) Business Performance Management
B) Communication for Customer Care
C) Service Request Management
D) Service and Repair

Solutions: