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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the improvement of operations management- Analyse operations improvement strategies
  • 1. Continuous improvement (Kaizen)
  • 2. Benchmarking techniques
  • 3. Lean operations and waste reduction
- Analyse quality management and improvement
  • 1. Statistical process control
  • 2. Quality management approaches (TQM, Six Sigma)
Topic 2: Understand the design of operations management systems- Analyse the design of goods and services
  • 1. Design for sustainability and lifecycle
  • 2. Product and service design considerations
- Analyse the design of processes and capacity
  • 1. Capacity planning strategies
  • 2. Process types and layouts
Topic 3: Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. Order qualifying and order winning objectives
  • 2. From implementing to supporting to driving strategy
  • 3. The stages of development of operations strategy
  • 4. Top down and bottom up perspectives of operations strategy
  • 5. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
- Analyse the role and activities of operations management in organisations
  • 1. The extent of operations management in organisations
  • 2. Operations management in different types of organisations
  • 3. Definitions of operations and operations management
Topic 4: Understand planning and control in operations management- Analyse inventory planning and control
  • 1. Inventory models and systems
  • 2. Just-in-time and lean principles
- Analyse capacity planning and control
  • 1. Aggregate planning
  • 2. Scheduling techniques
- Analyse forecasting and demand management
  • 1. Demand management approaches
  • 2. Forecasting methods

CIPS Operations Management Sample Questions:

Building redundancy into operational procedures increases what for an organisation? Select TWO

  • A. reliability
  • B. costs
  • C. customer satisfaction
  • D. risk
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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In which stage of development does the operations department contribute competitive advantage to an organisation?

  • A. externally supportive
  • B. internally supportive
  • C. internally neutral
  • D. externally neutral
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Which of the following situations would use a fixed-position layout?

  • A. vehicle assembly
  • B. buffet style restaurant
  • C. ship construction
  • D. supermarket
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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The functional objectives of each business department must be set prior to the organisation setting the corporate objectives. Is this True?

  • A. no- the corporate objectives are set first
  • B. no- there does not need to be an alignment between functional and corporate objectives so they can be created at any time
  • C. yes- the most important objectives from each department will be selected to create the corporate objectives
  • D. yes- these individual objectives will collectively make up the corporate objectives
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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There are four dimensions of operating processes; volume, variety, variation and visibility. What is meant by variation?

  • A. the amount of different uses for the item being produced
  • B. the number of different customers / markets for the product
  • C. the fluctuation in demand for an item
  • D. the number of different products made
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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