- Exam Code: PEGAPCDC86V1
- Exam Name: Pega Certified Decisioning Consultant (PCDC) 86V1
- Certification Provider: Pegasystems
- Corresponding Certification: Pega PCDC
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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Actions and Treatments | 12% | - Action Management
|
| Topic 2: Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
| Topic 3: Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Topic 4: Decision Strategies | 25% | - Strategy Design
|
| Topic 5: AI and Arbitration | 8% | - Decision Prioritization
|
| Topic 6: Channels | 10% | - Channel Integration
|
| Topic 7: Engagement Policies | 12% | - Policy Configuration
|
| Topic 8: Business Agility in Customer Engagement | 10% | - Operational Excellence
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning consultant, how do you implement the business requirement?
- A. Add a decision table to a decision strategy and reference it in the scorecard component.
- B. Add the risk segmentation rules in the Results tab of the scorecard rule.
- C. Add a decision table to a decision strategy and pass the credit score as the parameter.
- D. Add three contact policies that correspond to the three risk segments.
Correct Answer: D 🗳️
U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?
- A. Contact policy rules
- B. Arbitration rules
- C. Customer segments
- D. Engagement policies
Correct Answer: C 🗳️
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?
- A. Maximize customer churn for low-value customers
- B. Offer the new retention plan for all customers in a certain region
- C. Meet the quarterly targets regardless of customer needs
- D. Customer relevancy and business profitability
Correct Answer: D 🗳️
Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
- A. Segmentation
- B. Audience
- C. Contact policies
- D. Engagement policies and Arbitration
Correct Answer: D 🗳️
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
- A. Ensure that the propensity is enabled in Arbitration tab.
- B. Enable an action value in the prioritization formula.
- C. Create a prioritization decision strategy at the Group-level.
- D. Create an adaptive model rule at the Issue-level.
Correct Answer: B 🗳️
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