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Pegasystems Pega Certified System Architect (PCSA) 85V1 Sample Questions:

1. N0.43 How do you indicate the progress of a case towards resolution?

A) Configure a case notes field to capture progress information
B) Update the case status on the appropriate steps.
C) Design intent-driven user interfaces.
D) Apply service levels to the assignment steps.

2. A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types. Select the case lifecycle design that satisfies this requirement.

A) Add a case-wide optional action.
B) A user view for requesting information to the Select Account Type assignment.
C) Add a router to the Select Account Type assignment.
D) Add an optional action to the stage that contains the Select Account Type assignment.

3. You create an application for employees to submit timesheets. Employees enter work, vacation, and sick time for a particular week.
On the entry form, employees see a summary of the total hours entered.
After the employee submits the timesheet, the application displays remaining vacation and sick time for the employee.
To configure the form where users enter hours, select the best configuration option to calculate the total hours for the week.

A) Use declarative processing. When the value of any work, vacation, or sick time changes, the total hours change.
B) Use a data transform. When the user enters the form, the data transform determines the sum of the work, vacation, and sick time properties.
C) Use a When rule. When the value of any work, vacation, or sick time changes, the total hours change.
D) Use procedural processing. When the value of any work, vacation, or sick time changes and the user submits the form, the total hours change.

4. NO.76 The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case?

A) Submission
B) Review
C) Verification
C Repair

5. An online sales application supports both laptop and mobile devices. You are configuring the application skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require.
Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

A) Update the process to give mobile users a separate portal.
B) Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.
C) Do not use a skin for the mobile application version.
D) Use the same application skin in all portals.

Solutions: