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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Topic 2: Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Topic 3: Guiding Principles and Foundational Concepts for Velocity | 20% | - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking |
| Topic 4: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 5: High-Velocity IT Concepts and Digital Enterprise | 25% | - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle |
| Topic 6: Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Topic 7: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
A product team is analyzing how users feel while interacting with a mobile banking application, including their emotions and level of satisfaction at each touchpoint.
Which high-velocity IT objective is being addressed?
- A. Resilient operations
- B. Fast development
- C. Assured conformance
- D. Co-created value
Correct Answer: D 🗳️
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An organization has created a culture that encourages taking intelligent risks while also working within relevant constraints.
Which high-velocity IT objective is this an example of?
- A. Valuable investments
- B. Resilient operations
- C. Assured conformance
- D. Co-created value
Correct Answer: D 🗳️
Explanation: Only visible for ExamBoosts members. You can sign-up / login (it's free).
The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?
- A. Risk register
- B. Risk appetite
- C. Residual risk
- D. Risk mitigation
Correct Answer: B 🗳️
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In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?
- A. Using automated tools supports the need to deliver digital products quickly and reliably
- B. Controlling suppliers' investments and policies reduces the risks of cloud-based services
- C. Making quick decisions without getting slowed down by data analysis enables agility
- D. Differentiating digital technologies are best managed by a centralized IT organization
Correct Answer: A 🗳️
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After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?
- A. Improving safety culture
- B. Fostering a Lean culture
- C. Using design thinking
- D. Reducing technical debt
Correct Answer: A 🗳️
Explanation: Only visible for ExamBoosts members. You can sign-up / login (it's free).
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