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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Enabling Resilient Operations10%- Problem management, service continuity, infrastructure and platform management
- Capacity and performance management, monitoring and event management
Topic 2: Enabling Valuable Investments15%- Strategic alignment, portfolio management, business case development
- Prioritization and value assessment practices
Topic 3: Guiding Principles and Foundational Concepts for Velocity20%- Lean, agile, resilient, and continuous principles
- Ethics, safety culture, lean culture, Toyota Kata
- Service-dominant logic, design thinking, complexity thinking
Topic 4: Enabling Assured Conformance7%- Information security management, risk management, compliance
Topic 5: High-Velocity IT Concepts and Digital Enterprise25%- Core terms: High-velocity IT, digital organization, digital transformation, digital technology
- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
Topic 6: Enabling Fast Development15%- Automation, cloud-native practices, and rapid deployment
- Agile, DevOps, and continuous integration/delivery practices
Topic 7: Enabling Co-Created Value8%- Relationship management, service design, service desk practices

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

A product team is analyzing how users feel while interacting with a mobile banking application, including their emotions and level of satisfaction at each touchpoint.
Which high-velocity IT objective is being addressed?

  • A. Resilient operations
  • B. Fast development
  • C. Assured conformance
  • D. Co-created value
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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An organization has created a culture that encourages taking intelligent risks while also working within relevant constraints.
Which high-velocity IT objective is this an example of?

  • A. Valuable investments
  • B. Resilient operations
  • C. Assured conformance
  • D. Co-created value
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?

  • A. Risk register
  • B. Risk appetite
  • C. Residual risk
  • D. Risk mitigation
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?

  • A. Using automated tools supports the need to deliver digital products quickly and reliably
  • B. Controlling suppliers' investments and policies reduces the risks of cloud-based services
  • C. Making quick decisions without getting slowed down by data analysis enables agility
  • D. Differentiating digital technologies are best managed by a centralized IT organization
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?

  • A. Improving safety culture
  • B. Fostering a Lean culture
  • C. Using design thinking
  • D. Reducing technical debt
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for ExamBoosts members. You can sign-up / login (it's free).

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