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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants an AI agent to answer questions about warranties using unstructured data stored in Data Cloud. Results must be filterable by product line and ranked by recent updates.

A) Build a custom retriever in Einstein Studio with product line filters and recency ranking.
B) Use the default retriever which automatically accounts for recency ranking.
C) Apply semantic embeddings with default metadata filters to achieve the desired result.

2. Universal Containers (UC) wants to empower its marketing team with Al capabilities that help employees quickly find campaign data, generate creative content, and manage project tasks. The solution should also allow marketers to receive personalized support, surface relevant information, and complete work directly in Salesforce. Which Al solution should UC implement?

A) Service Agent
B) Sales Coach Agent
C) Employee Agent

3. Universal Containers (UC) is looking to improve its sales team's productivity by providing real- time insights and recommendations during customer interactions. Why should UC consider using Agentforce Sales Agent?

A) To automate the entire sales process for maximum efficiency
B) To track customer interactions for future analysis
C) To streamline the sales process and increase conversion rates

4. What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

A) Identify the best matching topic and actions and correct order of execution.
B) Find similar requested topics and provide the actions that need to be executed.
C) Determine a user's topic access and sort actions by priority to be executed.

5. An Agentforce implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce.
The Agentforce Specialist needs to configure the system to use the most accurate and up-to-date information for email generation. Which grounding technique should the Agentforce Specialist use?

A) Automatic grounding using Draft with Einstein feature
B) Ground with Apex Merge Fields
C) Ground with Record Merge Fields

Solutions: