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Salesforce Certified B2C Solution Architect Sample Questions:

1. A company contracted with a Satesforce implementation partner. A Solution Architect and a functional architect from the partner firm met with the business and IT stakeholders in the initial business discovery workshop. During that time, the Solution Architect gathered requirements about how the system needs to function in Salesforce with data flowing to downstream systems. The company also provided sketches of a potential user interface they want to see.
Which three actions should the Solution Architect take to ensure the right solution can be delivered?
Choose 3 answers

A) Design the annotated wireframes of the current user interface and finalize the future state data architectures.
B) Investigate the challenges that the company is experiencing with their existing setup and understand how they expect the future solution to solve those challenges.
C) Thank the company for providing solution specifications and deliver those to the technical team.
D) Capture functional specifications that contain business processes and expectations of how they translate to user interface behavior.
E) Ask the company to describe system integrations and primary source of records to support business requirements.

2. A retail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the coupon code has been redeemed, the company would like to alter the customer's journey to stop reminder emails.
Which two configuration steps should a Solution Architect take to ensure the customer's journey is updated after the coupon code is used?
Choose 2 answers

A) After purchase, use Marketing Cloud to request coupon redemption details from the B2C Commerce service definition.
B) Create a service definition in B2C Commerce that points to Marketing Cloud's REST API.
C) After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.
D) Create a service definition in B2C Commerce that points to Marketing Cloud's SOAP API.

3. A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers

A) Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used
B) SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud
C) Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used
D) Service Cloud profile data can be configured to sync to the Marketing Cloud profile center

4. A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud. The company Is based in Europe and needs to be compliant with GDPR.
Which two design implementations should a Solution Architect use to ensure GDPR compliance?
Choose 2 answers

A) Set tracking site preference for each storefront
B) Use email addresses, SMS, or other channel addresses as the contact key {subscriber key) in Marketing Cloud
C) Use a Salesforce record ID as a single unique identifier to apply across channels and clouds
D) Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud

5. A company has Person Account set up on their Sales Cloud and they now want to map subscriber data in Marketing Cloud. What should a Solution Architect recommend?

A) A Sync Person Account object.
B) Sync Subscriber object.
C) Sync Contact object.
D) Sync Individual object.

Solutions: