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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Motivation | - Process Theories
|
| Individual Behavior in Organizations | - Perception
|
| Group Behavior and Team Dynamics | - Decision Making
|
| Leadership | - Leadership Theories
|
| Conflict and Communication | - Organizational Communication
|
| Organizational Culture and Change | - Organizational Culture
|
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
Fulfilling a social desire such as affection, acceptance, friendship, or a sense of belonging is an example of which theory?
Select one.
- A. Bigelow's theory of X and Y
- B. Maslow's hierarchy of needs
- C. Two-factor theory
- D. Three-factor hierarchy
Correct Answer: B 🗳️
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What is the optimal method for maximizing team member participation in a global meeting?
Choose 1 answer
- A. Hard copy messaging
- B. Video conferencing technology
- C. Unilateral communication techniques
- D. In-person meeting
Correct Answer: B 🗳️
Which of the following characteristics is closely associated with informal groups but not associated with formal groups?
- A. Usually has a negative impact on the organization
- B. Defined by organizational structure
- C. Formed to meet social interactions' needs
- D. Directed towards organizational goals
Correct Answer: C 🗳️
What is one of the six primary characteristics that define an organization's culture?
- A. Aggressiveness
- B. Political orientation
- C. Adaptability
- D. Market orientation
Correct Answer: A 🗳️
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Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Choose 1 answer
- A. Roughing and compromise
- B. Expansion of resources and confrontation
- C. Superordinate goals and altering the structural variables
- D. Authoritative command and roughing
Correct Answer: C 🗳️
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