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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

SectionObjectives
Motivation- Process Theories
  • 1. Equity Theory
  • 2. Goal-Setting Theory
  • 3. Expectancy Theory
- Rewards and Performance
  • 1. Performance Evaluation
  • 2. Extrinsic Rewards
  • 3. Intrinsic Rewards
- Content Theories
  • 1. McClelland's Theory of Needs
  • 2. Maslow's Hierarchy of Needs
  • 3. Two-Factor Theory
Individual Behavior in Organizations- Perception
  • 1. Attribution Theory
  • 2. Perceptual Biases
  • 3. Perceptual Process
- Personality
  • 1. Core Self-Evaluation
  • 2. Personality Traits
  • 3. Values and Attitudes
Group Behavior and Team Dynamics- Decision Making
  • 1. Nominal Group Technique
  • 2. Group Decision Techniques
  • 3. Brainstorming
- Group Structure
  • 1. Informal Groups
  • 2. Formal Groups
  • 3. Group Roles
- Team Effectiveness
  • 1. Group Cohesiveness
  • 2. Social Loafing
  • 3. Virtual Teams
Leadership- Leadership Theories
  • 1. Contingency Theories
  • 2. Behavioral Theories
  • 3. Trait Theories
- Power and Influence
  • 1. Sources of Power
  • 2. Organizational Politics
  • 3. Influence Tactics
- Leadership Styles
  • 1. Servant Leadership
  • 2. Transformational Leadership
  • 3. Transactional Leadership
Conflict and Communication- Organizational Communication
  • 1. Barriers to Communication
  • 2. Communication Channels
  • 3. Interpersonal Communication
- Conflict Management
  • 1. Problem Solving
  • 2. Authoritative Command
  • 3. Conflict Resolution Techniques
Organizational Culture and Change- Organizational Culture
  • 1. Dominant Culture
  • 2. Organizational Climate
  • 3. Ethics and Values
- Managing Change
  • 1. Change Processes
  • 2. Change Strategies
  • 3. Resistance to Change

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

Fulfilling a social desire such as affection, acceptance, friendship, or a sense of belonging is an example of which theory?
Select one.

  • A. Bigelow's theory of X and Y
  • B. Maslow's hierarchy of needs
  • C. Two-factor theory
  • D. Three-factor hierarchy
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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What is the optimal method for maximizing team member participation in a global meeting?
Choose 1 answer

  • A. Hard copy messaging
  • B. Video conferencing technology
  • C. Unilateral communication techniques
  • D. In-person meeting
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Which of the following characteristics is closely associated with informal groups but not associated with formal groups?

  • A. Usually has a negative impact on the organization
  • B. Defined by organizational structure
  • C. Formed to meet social interactions' needs
  • D. Directed towards organizational goals
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

What is one of the six primary characteristics that define an organization's culture?

  • A. Aggressiveness
  • B. Political orientation
  • C. Adaptability
  • D. Market orientation
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for ExamBoosts members. You can sign-up / login (it's free).

Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Choose 1 answer

  • A. Roughing and compromise
  • B. Expansion of resources and confrontation
  • C. Superordinate goals and altering the structural variables
  • D. Authoritative command and roughing
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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