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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
B) "Agent1" cannot be used as a name for a CCR agent.
C) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
D) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.

2. A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A) Re-install the IP Office Professional License.
B) Upgrade the system to the current GA software.
C) Remove the Embedded Voicemail Card.
D) Default the IP Office.
E) Remove the daughter boards.

3. A customer has opened up another location in London that will have four employees and wants to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. Which two solutions do you recommend for the London location? (Choose two.)

A) Install four digital phones and create a VPN connection between London and New York City for the digital phones to connect back to the digital station module in New York City.
B) Install the IP500 with the VCM 32 and the 12 port Ethernet switch on a UPS, ground the IP500, upgrade the IP500 to the same version as the IP500 in New York City, install four digital phones, and verify the correct software version on the phones.
C) Install the IP500 with the VCM 32 on a UPS, a 12 port POE switch on a UPS, earth ground the IP500, match the IP Office version level with New York City, install four IP Phones, and verify the correct software version on the IP phones.
D) Install the IP500 with VCM 32, add a digital station module on the IP500, Put the IP500 and the DS module on a UPS, earth ground the IP500 and the digital station module, match the IP500 and DS module with the version level with New York City and install the four digital phones.

4. On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

A) SIP Calls will be routed by the IP Office NAT table.
B) SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
C) SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.
D) SIP call will not be routed.
E) SIP Calls will be routed by the IP Office routing table.

5. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)

A) Web session to the IP Office address
B) SSH session to the IP Office address
C) Call Status Application
D) Telnet session to the IP Office
E) System Status Application

Solutions: