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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which method will avoid corruption of the data on the SD card when removing the SD card?

A) Use the Manager application to shutdown the card before removing the SD card.
B) Pull out the card; special shutdown is not required.
C) Dial the shutdown short code to shutdown the card before removing the SD card.
D) Use system Monitor to shutdown the card before removing the SD card.

2. Which two email client are supported for IP Office IMAP services? (Choose two.)

A) Lotus Messages
B) MS Outlook
C) Microsoft office Communicator
D) Lotus Notes

3. For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)

A) Set CDR.
B) Set SMDR.
C) Set IP address of call accounting software.
D) Install Delta Server.

4. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) ''Agent1''cannot be used as a name for a CCR agent.
B) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
C) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
D) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.

5. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
B) The 5430 DS is no longer supported.
C) Start the IP Office Manager application.
D) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
E) The 5420 DS is corrupted and must be replaced

Solutions: