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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

A) terracottasrv
B) tomcat
C) icrcca
D) icrwebservice
E) icrcore

2. In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.
Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)

A) Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.
B) Upgrade the server to a minimum of 4 GB of RAM. ) Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.
C) Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.
D) Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.

3. Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

A) the ICR Pluggable Data Connector (PDC)
B) the ICR Core
C) the Self Service Application (SSA)
D) the ACR call Control application (CCA)

4. A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?

A) Red Hat Enterprise Linux Server 6.0 (x86)
B) Red Hat Enterprise Linux Server 6.1 (x86)
C) Red Hat Enterprise Linux Server 6.1 (x86_64)
D) Red Hat Enterprise Linux Server 6.0 (x86_64)

5. On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

A) the Call Classification Analysis (CCA) timeout to be used
B) the IP of the POM server
C) sufficient voice ports and POM CCA licenses
D) an existing contact attribute
E) an existing contact strategy

Solutions: