Exam Code: 33140X
Exam Name: Avaya Experience Portal with POM Support Certified Exam
Certification Provider: Avaya
Corresponding Certification: ACSS
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Avaya 33140X Exam Syllabus Topics:

SectionObjectives
Topic 1: Avaya Experience Portal Architecture- Core Components Overview
  • 1. Application Server Integration
    • 2. Experience Portal Manager (EPM)
      • 3. Media Processing Platform (MPP)
        Topic 2: System Administration- Configuration Management
        • 1. System parameter configuration
          • 2. Application deployment
            - User and Role Management
            • 1. Access control and permissions
              • 2. Web interface administration
                Topic 3: Proactive Outreach Manager (POM)- Outbound Campaign Configuration
                • 1. Campaign setup and scheduling
                  • 2. Contact list management
                    - Call Flow Control
                    • 1. Dialing strategies
                      • 2. Retry and disposition handling
                        Topic 4: Troubleshooting and Maintenance- Performance Monitoring
                        • 1. Resource utilization tracking
                          • 2. System health checks
                            - Log Analysis
                            • 1. System logs interpretation
                              • 2. Call trace analysis

                                Avaya Experience Portal with POM Support Certified Sample Questions:

                                1. What does the Google Chrome Developer Tools Console Log provide when troubleshooting Avaya Meetings for Web?
                                Response:

                                A) User authentication logs
                                B) Network traffic analysis
                                C) Encryption quality ratings
                                D) Error and warning notifications


                                2. What are essential verification steps for Avaya Meetings Server configuration?
                                (Choose Three)
                                Response:

                                A) Confirming user permissions and access levels
                                B) Ensuring redundancy and failover capabilities
                                C) Checking software version compatibility
                                D) Reviewing security certificates and compliance
                                E) Testing connectivity and latency


                                3. What is a critical consideration when utilizing Google Chrome Developer Tools for troubleshooting Avaya Meetings for Web?
                                (Choose Three)
                                Response:

                                A) Proficiency in network security protocols
                                B) Experience with real-time web applications
                                C) Knowledge of console commands
                                D) Ensuring browser compatibility
                                E) Understanding of web session management


                                4. Why is configuration verification a critical step in troubleshooting Avaya Meetings Server solution components?
                                Response:

                                A) It facilitates faster software upgrades.
                                B) It helps in documenting the system setup for new IT staff.
                                C) It ensures that all components are functioning as designed.
                                D) It reduces the overall system downtime during maintenance.


                                5. What factors should be considered when setting up user accounts for access to the AEP web interface?
                                Response:

                                A) Hardware specifications of user,s device
                                B) User role and permissions
                                C) User,s department
                                D) Frequency of access


                                Solutions:

                                Question # 1
                                Answer: D
                                Question # 2
                                Answer: A,D,E
                                Question # 3
                                Answer: B,C,D
                                Question # 4
                                Answer: C
                                Question # 5
                                Answer: B

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