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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) 1 day
B) Less than 1 hour
C) 1 week
D) Less than 4 hour

2. A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?

A) J179
B) J129
C) K165
D) K155
E) J139

3. Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

A) Analyze module
B) Coach and Learn
C) Quality Management
D) Live Monitor
E) Contact Recording

4. A prospective customer contact says, "Our business is very complex, Our agents work in six major databases on every call."
Which of the following attributes will help your proposals how that Avaya IP Office TM is easy to integrate?

A) Scalable
B) Modular
C) Secure
D) Simple
E) Resilient

Solutions: