Exam Code: A2010-591
Exam Name: Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor
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IBM A2010-591 Exam Syllabus Topics:

SectionObjectives
Implementation and Administration- Configuration and deployment fundamentals
- Monitoring and operational management
Process Automation Solutions- Automation workflows and orchestration concepts
- Tivoli automation architecture overview
Tivoli Service Delivery Concepts- IT Service Management (ITSM) principles
- Service lifecycle and service delivery processes

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

The customer has a period in the year where a change freeze is forced in their IT environment. How can this be forced using IBM SmartCloud Control Desk?

  • A. A change window can be created for the change freeze.
  • B. A blackout period can be created for the change freeze.
  • C. A change implementation window can be created for the change freeze.
  • D. The Bulletin Board can be used to advertise the change freeze.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

While performing the solution assurance review, what are the key areas that should be verified?

  • A. If the customer has certified personnel to administer the solution after it is deployed
  • B. If the design meets the functional, performance, and scalability requirements
  • C. If the customer has competitive products deployed
  • D. If the design includes IBM Tivoli Storage Manager to back up the solution components
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

  • A. A KPI that measures IT customer satisfaction.
  • B. A KPI that measures IT department satisfaction.
  • C. A KPI that shows the total cost for open incidents and problems.
  • D. A KPI that shows the open service requests in a period of time.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Which solution enables the deployment of highly virtualized environments for self-service cloud computing?

  • A. IBM Tivoli Endpoint Manager
  • B. IBM SmartCloud Control Desk
  • C. IBM Tivoli Provisioning Manager
  • D. IBM Tivoli Service Automation Manager
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

  • A. runbook automation
  • B. a customer relationship management system
  • C. knowledge-based systems
  • D. financial management
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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