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Salesforce Process Automation Accredited Professional Sample Questions:

1. Northern Trail Outfitters (NTO) is looking to build an app for its logistics team where users will be able to submit inventory refill requests. The current manual process involves filling out a long form containing many fields. NTO is planning to replace the current process with Flows. Users frequently change field values as they are filling out the form. What should NTO keep in mind about letting users go backward in the Flow to make updates to field values?

A) Letting users navigate from a later screen to a previous screen could result in duplicates.
B) Once the user navigates to a previous screen, all field values on the current screen will be lost and will need to be repopulated.
C) "Allow Navigation" needs to be set to TRUE on the Flow.
D) Only users with "Navigate Flows" permission can navigate to previous screens.

2. Which Resource Element should be used to set a Contact ID in a record variable in a flow?

A) Decision Element
B) Assignment Element
C) Create New Record Element
D) Branching Element

3. What are the three best practices when using Flow Builder?

A) Give users the flexibility to alter the flow or screen path for subsequent users.
B) Avoid accessing external objects after DML operations in a transaction.
C) Save early and often.
D) Make database updates in bulk at the end of the flow.
E) Build flows in a test environment.

4. Universal Containers (UC) would like to log a call for a given incident. UC would like to use Salesforce functionality to support the call logging process, allowing internal users to enter call information quickly and easily outside of Salesforce. UC has recently purchased Slack.
What solution should the UC Administrator consider?

A) Enable Slack Bot for Service in Setup
B) It is not possible to enter call logging information in Salesforce from an external system
C) Download "Slack Plus" app from AppExchange and install for all users
D) Configure the incident call logging Screen Flow to launch from a Slack action

5. Which three options are appropriate to distribute as a flow in a Site or a Portal instead of a Salesforce org?

A) A partner-sourced lead conversion wizard for internal Sales team.
B) A guided script for service reps to follow when customers lose their credit card.
C) A new product registration form.
D) A survey to collect feedback on new products.
E) An interest form for an upcoming conference.

Solutions: