3000.2 exam dumps

Avaya 3000.2 Value Package

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  • Exam Code: 3000.2
  • Exam Name: ACSS Small and Medium Enterprise (SME) Communications
  • No. of Questions: 103 Questions and Answers
  • Updated: Sep 09, 2026

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Avaya 3000.2 Exam Syllabus Topics:

SectionWeightObjectives
Installation and Configuration30%- Application Configuration
  • 1. Mobility and collaboration features
    • 2. Voice mail and messaging
      - IP Office Setup
      • 1. System installation and initialization
        • 2. User, extension, and trunk configuration
          Security and Administration15%- Access Control and Permissions
          • 1. User roles and authentication
            • 2. Network security and firewall settings
              - System Management
              • 1. License management
                • 2. System health checks
                  Maintenance and Troubleshooting35%- Backup, Restore & Upgrades
                  • 1. Configuration backup and recovery
                    • 2. Software updates and migration
                      - System Monitoring and Diagnostics
                      • 1. Performance monitoring and alarms
                        • 2. Log analysis and fault isolation
                          SME Communications Solution Architecture20%- IP Office Platform Overview
                          • 1. Deployment models and capacity planning
                            • 2. System components and hardware
                              - Solution Design Principles
                              • 1. Interoperability considerations
                                • 2. Network and telephony requirements

                                  Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

                                  Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk without additional licenses? (Choose two.)

                                  • A. Voice Compression Module
                                  • B. Legacy Carrier Card
                                  • C. ISDN-U
                                  • D. PRI 24/30
                                  • E. IP 500 PRI-U
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,D  🗳️

                                  Call routing in a multi-site SCN solution needs careful planning to prevent which three?
                                  (Choose three.)

                                  • A. ACD routes are not compromised.
                                  • B. Calls are not tromboned.
                                  • C. Trunk ports are not over-subscribed.
                                  • D. VMPro ports are not over-subscribed.
                                  • E. VCM resources are not over-subscribed.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C,D,E  🗳️

                                  A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally.

                                  • A. Answer Pending
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

                                  • A. None
                                  • B. QSIG-A
                                  • C. QSIG-B
                                  • D. IP Office SCN
                                  • E. H.450
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

                                  • A. Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
                                  • B. "Agent1" cannot be used as a name for a CCR agent.
                                  • C. Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
                                  • D. Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

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