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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A. .NETFramework4.0
B. Microsoft MVC
C. SQLServer2008 R2Express
D. Microsoft Silverlight3.0

Question 2

In a customer environment for Avaya Contact Center Control Manager (ACCCM), you must define the client requirements. Which browser(s) are supported by ACCCM?

A. Internet Explorer 6,7 and 8
B. Mozilla Firefox3.6 with IEView Add on
C. InternetExplorer7, 8and 9
D. Google Chrome 4.1

Question 3

A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A. AvayaCMS
B. AACC
C. CM
D. Avaya IQ

Question 4

A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)

A. in the ACCCM CFGtab,under Language Tab, select de_de
B. in web.config file under set de_de
C. in the database tableSystem_Parameters underLanguage
D. the ACCCM Setup under SystemLanguage

Question 5

You have just been asked to install Microsoft Internet Information Server (IIS) for an Avaya Contact Center Control Manager (ACCCM) installation. Which Microsoft Manager allows you to install this on a 2008 R2 server?

A. Server Manager
B. ComputerManager
C. Administrative Tools
D. Control Panel

Solutions: