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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?

A) SSH
B) VLTerm
C) Event SDK
D) Agent API

2. A system operator complains that Analyst reports do not show any data for yesterday. Which three actions would you take to resolve this problem? (Choose three.)

A) Identify which jobs ran yesterday and locate the tran.stat file associated with each.
B) Check to see if a data store file was created with yesterday's date.
C) Run stop_rnts_svcs and start_mts_svcs to reset the database and its associated processes.
D) Check the mo_last_status table In the database to see if data was written to the historicaldatabase yesterday.
E) Restore the database backup from yesterday.

3. On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error summary reports?

A) Agent Monthly
B) Job
C) Agent
D) Administrative

4. A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?

A) List Distribution
B) Event Monitor
C) PC Analysis Extract
D) PIF Report

5. From where can you run the backup complete system?

A) Supervisor Main Menu
B) Campaign Analyst
C) Administrator Main Menu
D) Campaign Monitor

Solutions: