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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?

A) WFO setup.exe
B) SR Validator
C) Avaya WTF Preinstall Utility
D) Audit Test

2. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Create a Member Group
B) Set up recording Environtment
C) Create Phones and Extensions
D) Create a phone Data Source

3. A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

A) Schedule
B) Attribute
C) Rule
D) Condition

4. Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)

A) The password can be changed after the installation
B) The account cannot be the same as the Management Service account
C) The account must be defined within a workgroup
D) It is allowed to change the username after initial installation.

5. Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?

A) Implementation guides.
B) Deployment reference guides.
C) End-user guides
D) Product document guides

Solutions: