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Avaya 7004.1 Exam Syllabus Topics:

SectionObjectives
Topic 1: CS 1000 System Architecture- Core system components and architecture overview
  • 1. Hardware and software components
    • 2. Call processing fundamentals
      Topic 2: Maintenance and Troubleshooting- System maintenance procedures
      • 1. Alarm handling and fault resolution
        • 2. Performance monitoring
          Topic 3: Telephony Features and Services- Call routing and feature administration
          • 1. Voice services configuration
            • 2. User and extension management
              Topic 4: Installation and Configuration- System setup and initialization
              • 1. Software installation and upgrades
                • 2. Basic system configuration parameters
                  Topic 5: Networking and Integration- Integration with Avaya Aura® ecosystem
                  • 1. Network troubleshooting basics
                    • 2. SIP and IP telephony connectivity

                      Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:

                      1. Click the Exhibit button.

                      Consider a company's dialing plan shown in the exhibit and an example for its requirements:
                      A station user at the company, with Location Code 221, placed an ESN call, dialing 7-2212581. This would be an On-Net call and the NARS programming must remove the LOC code and dial the DN internally.
                      What programming would remove the location code for a call dialed within the originating Communication Server 1000 to a DN on that same Communication Server 1000?

                      A) Home NPA Codes (HNPA) for each site would be programmed under Translation Table #1 at each location in their CS 1000.
                      B) Each site would have the Location Codes for all sites programmed as Home Location Codes (HLOC) in Translation Table #1 of their CS 1000.
                      C) The location codes for each site would be programmed under the LOC programming in Translation Table #2 at all locations.
                      D) Each site would have its own Location Code programmed as a Home Location Code (HLOC) under Translation Table #1 in their CS 1000.


                      2. A customer has a Communication Server 1000 RIs. 7 x system at their site. You have been asked to add the Call Pickup feature to the ten IP telephones in the sales department. The customer wants to be sure active calls are not lost when the change are made.
                      Which Phones Configuration feature can be enabled allowed you to ensure changes to the telephones are not transmitted to the call server until the telephone is not busy?

                      A) Courtesy change
                      B) Template change
                      C) Group change
                      D) Bulk change


                      3. Click the Exhibit button.

                      A Communication Server 1000 RIs. 7 x customer is adding a new Human Resource department with eight IP telephone users. The customer has asked for the telephones to be programmed with consecutive Directory Number (DNs) from their DID range (20002099).
                      Which number sequence is available to meet the customer's requirements?

                      A) 2050 - 2057
                      B) 2010 - 2017
                      C) 2001 - 2008
                      D) 2091 - 2098


                      4. When configuring Zone Based Dialing, what option would you select to create new zones for routing calls through a centralized Call Server?

                      A) Bandwidth Zones link
                      B) Dialing Configuration Details for Flexible Dial Plan link
                      C) Dialing Configuration Details link
                      D) Numbering Zones link


                      5. The Directory Number range for a customer dialing plan is 2500-2599.
                      Which entry indicates the number of digitals of the CDP Dialed Number (NCDP) for this dialing plan?

                      A) 12
                      B) 4
                      C) 6
                      D) 8


                      Solutions:

                      Question # 1
                      Answer: D
                      Question # 2
                      Answer: A
                      Question # 3
                      Answer: D
                      Question # 4
                      Answer: B
                      Question # 5
                      Answer: B

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