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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is an agent selection component based on attribute matching across all channels.
B) It is a normalized model for all resources and Interactions that provides states for resources and interactions.
C) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
D) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.

2. Which three parameters are associated to a work request inside the Avaya Oceana solution?
(Choose three.)

A) Agent ID
B) Work flow Type
C) Customer ID
D) Attributes
E) Work Request Id

3. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A) The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
B) The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
C) The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
D) The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.

4. In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

A) Provider Logs
B) Service Logs
C) PU Logs
D) Agent Browser logs
E) System Logs

5. To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe

Solutions: