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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. A customer states that he cannot access the Internet after connecting his new Mac Pro to his cable modem via Ethernet. Which of the following is most likely the cause of this problem?

A) AppleTalk is not enabled on the computer's Ethernet port.
B) The computer is not running the latest version of Mac OS X.
C) The cable modem's Ethernet port is not compatible with the computer's Ethernet port.
D) The cable modem needs to be restarted.

2. Which key do you use to start Apple Hardware Test on an Intel Mac?

A) N
B) T
C) C
D) D

3. You have just completed replacing a logic board in an iMac (Flat Panel) and are reassembling the computer.
Which of the following special tools is recommended during this reassembly?

A) CRT discharge tool
B) Torque screwdriver
C) Jumper adjustment tool
D) Spring tensioning tool

4. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a PROTOCOL in this scenario?

A) TCP/IP
B) AppleTalk
C) IPX
D) NetBIOS

5. A Power Mac G5 fails to start up, and the status light on the front of the computer flashes three times. What does this indicate?

A) Thermal failure
B) No startup disk found
C) No RAM banks passed memory testing
D) Firmware v3.0 upgrade required

Solutions: