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Apple Macintosh Service Certification Sample Questions:

1. Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE

A) Force the card into the slot.
B) Reset the SMC.
C) Start up from the Mac OS X Installer DVD or external disk and check System Profiler.
D) Remove and reinsert the card with a third party SD card adapter.
E) Reset PRAM.
F) Back up user data, then erase and reinstall Mac OS X.

2. Examine the exhibit.

Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?

A) This tool is used to avoid ESD damage to the logic board.
B) This tool is used to avoid flexing the logic board.
C) It is impossible to remove these components without this tool.
D) This tool is used to properly align the processor with its socket.

3. You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

A) Remove the thermal module.
B) Install the battery cover.
C) Remove the hard drive.
D) Remove the battery.

4. Before you leave your bench to take a logic board to a storage place, you should put the board

A) On top of ESD shielding bag
B) On a metal table
C) Inside a ESD shielding bag
D) Inside a card board box

5. What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A) Press the System Identifier button.
B) Unlock all drive module bays.
C) Remove all drive modules from the Xserve.
D) Remove the Xserve from its rack.

Solutions: