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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

A) You need to verify that all installed applications have been updated.
B) You want to verify product functionality after a repair.
C) You want to check a Mac for accidental damage.
D) Your customer wants to run diagnostics on his Mac Pro.

2. The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?

A) SMC firmware must always match on both boards.
B) Processor trays are interchangeable between similar Mac Pro (Early 2009) units.
C) It is required to remove the memory riser card in order to reset the SM
D) Three internal buttons must be pressed in order to reset both SMCs.

3. When installing a heat sink in a MacBook Pro (15-inch, Mid 2012) do you tighten each of the six heat sink screws completely before tightening the next one?

A) YES
B) NO

4. If the embedded battery with exposed cell packs from a MacBook Air (Late 2010) is dropped during service, it should always be replaced.

A) True
B) False

5. You are replacing a logic board in a Mac Pro. You should handle the board by its _____.

A) edges
B) components
C) connectors
D) heat sinks

Solutions: