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Apple OS X Support Essentials 10.9 Sample Questions:

1. You started up a Mac from its OS X Recovery partition to complete a task. When you restarted, the Mac started up from the OS X Recovery partition again. How can you configure it to start up from a different volume?

A) Choose Startup Disk from the Apple menu, and select a startup volume.
B) Choose Startup Disk in the OS X Utilities window, and select a startup volume.
C) Choose Terminal from the Utilities menu, type startupdisk -[volume name] and press Return.
D) Choose Disk Utility from the Apple menu, and select a startup volume.

2. How can you find out which application the Finder will use to open a specific document?

A) Select the document icon in the Finder, choose Show Inspector from the File menu, click Application Bindings in the Inspector window, and scroll to locate the selected application in the pop-up menu.
B) Control-click the document icon in the Finder, and choose Show Application from the shortcut menu.
C) Select the document icon in the Finder, and choose Show Default Application from the File menu.
D) Select the document icon in the Finder, choose Get Info from the File menu, and click the disclosure triangle next to "Open with" in the Info window to reveal the selected application in the pop-up menu.

3. What's a device driver? Which three primary types of device drivers are there?

A) A device driver is software specially designed to facilitate the communication between OS X and a peripheral. Devicedrivers can be kernel extensions, framework plug-ins, orstandalone applications.
B) A Safe Boot is initiated by holding down the Shift key during system startup
C) A Service Set Identifier, or SSID, is used to identify a Wi-Finetwork name and associated configuration.
D) The Traceroute tab of Network Utility allows you to verify the connection hops between your Mac and a remote host.

4. You have a Mac OS X v10.6.8 computer that has several user accounts. If you install OS X Mountain Lion without first erasing the target volume, what will happen to the 10.6.8 operating system and the existing user accounts?

A) The Installer erases the 10.6.8 OS and installs Mountain Lion. It archives the user accounts, but they can be restored manually.
B) The Installer upgrades the 10.6.8 OS to Mountain Lion. It maintains the user accounts.
C) The Installer archives the 10.6.8 OS and installs Mountain Lion. It maintains the user accounts.
D) The Installer replaces the 10.6.8 OS with Mountain Lion. It archives the user accounts, but they can be restored manually.

5. What are four common issues that can interrupt network services on a Mac computer?

A) To verify a specific service is available from a service provider, first use the Network Utility Ping tab to verify basic connectivity. Then use the Network Utility Port Scan tab to verify the specific service port(s) are open. You should always limit the port scan to the specific ports required for the network service you're testing.
B) Four common issues that can interrupt network services on a Mac are:
Ethernet connectivity issues, which can cause the hardware network interface to become inactive or introduce excessive packet errors
Wi-Fi connectivity issues caused by the selection of an improper Wi-Fi network or excessive wireless interference
DHCP service issues, which prevent proper TCP/IP configuration
DNS service issues, which prevent host name resolution
C) Migration Assistant can migrate information from other OS X systems, Windows systems, and other disks, including Time Machine backups.
D) Review Network preferences, review the Network Utilitystatistics, and attempt to connect to different networkservices.

Solutions: