Exam Name: BlackBerry 10 Support Specialist
Certification Provider: BlackBerry
Corresponding Certification: BlackBerry-Certifications
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Instant Download BlackBerry : BCP-240
Check Updated on: Sep 21, 2026
No. of Questions: 100 Questions & Answers with Exam Engine
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Device Deployment & Configuration | 35% | - BlackBerry Link and backup/restore - Network and connectivity setup - Initial setup and provisioning |
| BlackBerry 10 Architecture & Components | 15% | - Hardware and software components - BB10 OS fundamentals |
| Security & Connectivity | 15% | - Encryption and permissions - VPN, Wi-Fi, Bluetooth and cellular settings |
| Application & Content Management | 15% | - BlackBerry World and BlackBerry World for Work - Installing, updating and removing apps |
| BES 10 Integration & Management | 20% | - Policy enforcement and user accounts - Connecting to BlackBerry Enterprise Service 10 |
| Troubleshooting & Maintenance | 25% | - Performance and connectivity fixes - Software updates and OS upgrades - Diagnosing common issues |
BlackBerry 10 Support Specialist Sample Questions:
Which of the following would cause a new sent message to have a clock instead of a check mark?
- A. An incorrect recipient email address was included
- B. The Wi-Fi or cellular radios are not connected to the network
- C. The email message was saved as a draft
- D. The email message was filed
Correct Answer: B 🗳️
What is the difference between activating a Microsoft Exchange ActiveSync account and a Work Account?
- A. Work Account is for use with device provisioning through BlackBerry Mobile Fusion products in order to separate the personal and work accounts on a user' s device.
- B. Using the "Work Account" option adds an email account that is only active while in the office.
- C. Work Account connects to the Microsoft Exchange through MAPI.
- D. Work Account is only used with extra security such as S/MIME and PGP.
Correct Answer: A 🗳️
The user is able to use the video chat application from home but not from their work location. What could the problem be?
- A. ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.
- B. The application is not trusted on the BlackBerry Device Service (BDS).
- C. The users account has been locked out by the BDS.
- D. The video chat application is experiencing internal problems.
Correct Answer: A 🗳️
A user who does not have Roaming services would like to get data while travelling at no cost. What service needs to be enabled to access Hot Spots?
- A. Bluetooth
- B. Cellular connection
- C. International Roaming
- D. Wi-Fi
Correct Answer: D 🗳️
How can a custom ringtone be configured for a contact?
- A. Contacts-> Select Contact-> Edit-> Custom Ring Tone
- B. Setting -> Notifications -> Contacts -> Custom Ring Tone
- C. Contacts-> Select Contact-> Edit-> Phone Ring Tone
- D. Setting -> Notifications -> Contacts -> Phone Ring Tone
Correct Answer: C 🗳️
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