Exam Code: C-FSM-2601
Exam Name: SAP Certified - SAP Field Service Management
Certification Provider: SAP
Corresponding Certification: SAP Certification Exams
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SAP C-FSM-2601 Exam Syllabus Topics:

SectionObjectives
SAP Field Service Management Overview- System architecture and components
  • 1. SAP FSM platform overview
    • 2. Integration with SAP ecosystem
      Analytics and Reporting- Operational reporting
      • 1. Service performance metrics
        • 2. Workforce productivity analysis
          Mobile Field Service Execution- Technician mobile application
          • 1. Smartforms and checklists
            • 2. Material and time recording
              • 3. Work order execution
                Planning and Dispatching- Scheduling and optimization
                • 1. Automatic scheduling
                  • 2. Manual dispatching
                    Integration and Extensions- SAP integration scenarios
                    • 1. API-based extensions
                      • 2. SAP S/4HANA integration
                        Master Data and Configuration- Configuration settings
                        • 1. Business rules
                          • 2. Custom fields and workflows
                            - Core master data setup
                            • 1. Customers and service objects
                              • 2. Technicians and resources

                                SAP Certified - SAP Field Service Management Sample Questions:

                                1. What dimension of an ERP system comprises sequences of actions arranged in an end-to-end flow?
                                Choose the correct answer.

                                A) Operations
                                B) Extensions
                                C) Data
                                D) Integrations
                                E) Processes


                                2. What are example use cases for autoscheduling?
                                There are two correct answers.

                                A) Automatic scheduling of new jobs
                                B) Suggest a suitable time for a technician's visit
                                C) Periodic re-optimization
                                D) Suggest a matching technician for a single job


                                3. What are some of the characteristics of assisted scheduling?
                                There are three correct answers.

                                A) Assisted scheduling is triggered by the user or by an API call
                                B) Assisted scheduling can work with custom optimization policies
                                C) The scope and parameters for assisted scheduling are largely pre-determined
                                D) The scope and parameters for assisted scheduling can be completely tailored to the use case
                                E) Assisted scheduling is triggered by a scheduled business rule


                                4. Which of the following are ways that reports can be generated in SAP Field Service Management?
                                There are four correct answers.

                                A) Automatically by a business rule
                                B) Manually on a mobile device
                                C) Manually on the FSM web interface
                                D) Automatically by using an API call


                                5. How does SAP ensure that customers retain crucial functionalities while transitioning to the cloud?
                                Choose the correct answer.

                                A) Implementing enhanced cybersecurity measures
                                B) Reducing customer support interactions
                                C) Using existing marketing strategies
                                D) By offering free training sessions
                                E) Offering a hybrid model with SAP Cloud ERP Private


                                Solutions:

                                Question # 1
                                Answer: E
                                Question # 2
                                Answer: A,C
                                Question # 3
                                Answer: A,B,C
                                Question # 4
                                Answer: A,B,C,D
                                Question # 5
                                Answer: E

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