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Exam Code: L5M9
Exam Name: Operations Management
No. of Questions: 124 Questions and Answers
Updated: Sep 28, 2026

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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Understand the improvement of operations management	- Analyse quality management and improvement 1. Statistical process control 2. Quality management approaches (TQM, Six Sigma) - Analyse operations improvement strategies 1. Benchmarking techniques 2. Continuous improvement (Kaizen) 3. Lean operations and waste reduction
Understand planning and control in operations management	- Analyse inventory planning and control 1. Inventory models and systems 2. Just-in-time and lean principles - Analyse forecasting and demand management 1. Demand management approaches 2. Forecasting methods - Analyse capacity planning and control 1. Scheduling techniques 2. Aggregate planning
Understand the design of operations management systems	- Analyse the design of goods and services 1. Product and service design considerations 2. Design for sustainability and lifecycle - Analyse the design of processes and capacity 1. Capacity planning strategies 2. Process types and layouts
Understand the concept and scope of operations management	- Analyse the role and activities of operations management in organisations 1. Operations management in different types of organisations 2. The extent of operations management in organisations 3. Definitions of operations and operations management - Critically assess the objectives and strategies of operations management 1. The stages of development of operations strategy 2. The performance objectives of operations management (quality, speed, dependability, flexibility and cost) 3. From implementing to supporting to driving strategy 4. Top down and bottom up perspectives of operations strategy 5. Order qualifying and order winning objectives

CIPS Operations Management Sample Questions:

Question #1

Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 4?