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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following CANNOT be stored and managed by a tool?

A) Information
B) Knowledge
C) Wisdom
D) Data

2. How does Problem Management work with Change Management?

A) By installing changes to fix problems
B) By negotiating with Incident Management for changes in IT for Problem resolution
C) By working with users to change their IT configurations
D) By issuing RFCs for permanent solutions

3. Which Functions are included in IT Operations Management?

A) Technical Management and Change Management
B) IT Operations Control and Facilities Management
C) Facilities Management and Release Management
D) Network Management and Application Management

4. What is the entry point or the first level of the V model?

A) Service Requirements
B) Customer / Business Needs
C) Service Release
D) Service Solution

5. Which of the following is the BEST description of a Business Case?

A) A complaint by the business about a missed service level.
B) The terms and conditions in an IT outsource contract.
C) A decision support and planning tool that projects the likely consequences of a business action
D) A portable device designed for the secure storage and transportation of important documents

Solutions: