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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. A useful way of prioritising your tasks is known as the:

A) ABC approach.
B) Listing approach.
C) RST approach.
D) PTT approach.

2. When establishing standards of customer service it is helpful if they are Specific, Achievable, Realistic, Measurable and:

A) Trusted.
B) Tested.
C) Trustworthy.
D) Time bound.

3. The three generally recognised types of customer are, analytical, amiable and:

A) Aggressive.
B) Authoritative.
C) Assertive.
D) Aware.

4. Multitasking is:

A) Only for people in busy jobs.
B) Doing more than one task at a time.
C) Doing one task and then doing another.
D) Doing things in sequence.

5. When you are busy and you answer the phone, immediately, and politely tell the caller that you are very busy and you will ring them back later, then you are:

A) Using a good time management technique.
B) Letting the caller know how hard you work.
C) Ignoring a potential customer.
D) Likely to get in trouble with your boss.

Solutions: