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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.

A) Credit Limit
B) Condition types
C) Transfer status
D) External ID

2. What can you use to hide a single value of Q Key user tool (KUT)

A) Personalization
B) Access rights
C) Code lists restrictions
D) value field?

3. What is the correct sequence of steps for the process when creating tickets?

A) 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation
B) 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates
C) 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates
D) 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA

4. Which functionality do you use to schedule a preventive service?

A) Work distribution rule
B) Visit planer
C) Resource scheduler
D) Maintenace plan

5. Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?

A) Configuration and User Management
B) Fine-Tuning
C) Activity List
D) Scoping

Solutions: