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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)

A. incorrect email asset SMTP server port
B. incorrect email asset SMTP server username
C. incorrect email asset SMTP server address
D. incorrect email asset SMTP server security method
E. email asset not registered to Webex Engage

Question 2

Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?

A. Review the Webex Contact Center Flows configuration.
B. Verify that the Webex Contact Center channels are associated.
C. Review the Webex Contact Center Analyzer that checks the call logs.
D. Review the Webex Contact Center Queues configuration.

Question 3

Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A. The only supported codecs are G.711uLaw and G.711aLaw.
B. SIP Early Media is fully supported by Webex Contact Center.
C. DTMF signaling can use out of band.
D. Opus codec is natively supported by Webex Contact Center without transcoding.

Question 4

A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?

A. HSRP gateway redundancy
B. MPLS Layer 3 VPN
C. CUCM Extension Mobility
D. Expressway Mobile and Remote Access

Question 5

The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?

A. flow-based configuration
B. global configuration
C. queue-level configuration
D. scheduled recording configuration

Solutions: