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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which of the following statements is not correct regarding QoS and prioritization for traffic in a Cisco Unified Contact Center Enterprise deployment?

A) A network that is not prioritized correctly almost always has heartbeat timeouts or heartbeat problems.
B) Large packets in a slow network can cause delay that results in the loss of one or more UDP heartbeats or TCP keepalive messages.
C) QoS is only required when a customer does not have sufficient bandwidth to handle the Cisco Unified Contact Center Enterprise traffic.

2. DRAG DROP

3. When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

A) Agent ACD line can be a shared line.
B) Maximum number of calls on each line must be set to two.
C) Busy triggers on each line must be set to one.
D) Lines can be configured to forward calls to other lines on the phone.

4. In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?

A) Configuration group
B) Setup group
C) Services group
D) Internet Script Editor group

5. In the Cisco Unified Contact Center Enterprise solution, which agent-initiated transfer method is not supported?

A) hookflash transfer to the Cisco Unified IP IVR
B) consult transfer to another agent
C) consult transfer to a skill group or queue
D) blind transfer to another agent

Solutions: