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| Section | Weight | Objectives |
|---|---|---|
| Virtualization and Cloud Computing | 12% | - Virtual machine concepts - Cloud concepts and models (IaaS, PaaS, SaaS) - Cloud connectivity and configuration - Virtualization fundamentals - Cloud and virtualization troubleshooting |
| Networking | 20% | - Network configurations - Network troubleshooting - Network protocols and services - Network hardware and devices - Network connectivity - IP addressing and subnetting basics |
| Hardware | 27% | - RAM types and installation - Power supplies and connectors - CPU and expansion cards - Peripheral devices and connections - Storage devices (HDD, SSD, NVMe) - PC hardware and peripherals - BIOS/UEFI and firmware |
| Hardware and Network Troubleshooting | 26% | - Troubleshooting methodology - Network troubleshooting - Mobile device troubleshooting - Printers and multifunction devices - Common symptoms and root causes - Hardware troubleshooting |
| Mobile Devices | 15% | - Mobile device configuration - Mobile device synchronization - Mobile device management (MDM) - Cellular connectivity and settings - Mobile device troubleshooting |
1. Nachdem mehrere Arbeitsstationen Betriebssystem-Updates erhalten haben, berichten Benutzer von einer Verringerung ihrer Netzwerkgeschwindigkeit. Ein Techniker stellt fest, dass die Netzwerkgeschwindigkeit auf anderen Arbeitsstationen einwandfrei funktioniert. Welche der folgenden Maßnahmen würde das Problem auf den aktualisierten Arbeitsstationen am ehesten beheben?
A) Neustart des Routers
B) Umstellung der Arbeitsstationen auf IPv6
C) Zurück zum vorherigen Fahrer
D) Austauschen der Netzwerkkarten
2. Ein Benutzer kann weder auf lokale noch auf entfernte Ressourcen zugreifen. Ein Techniker führt einen Befehl aus, um die Konfigurationsinformationen zu ermitteln, und erhält folgende Ergebnisse:
IPv4-Adresse: 192.168.1.10
Subnetzmaske: 255.255.255.0
Standardgateway: 192.168.2.1
Der Techniker kontaktiert das Network Operations Center (NOC), das die korrekte Konfiguration des Upstream-Routers bestätigt. Der dem Techniker mitgeteilte nächste Hop stimmt mit dem Wert in der Ausgabe überein. Welche der folgenden Einstellungen muss der Techniker ändern, damit die Verbindung des Benutzers vollständig funktioniert?
A) Gateway
B) DNS-Einstellungen
C) Subnetzmaske
D) Firewall-Regeln
E) Mietdauer
3. Welche der folgenden Optionen sollte ein Techniker im DNS verwenden, um ein Gerät einer IPv6-Adresse zuzuordnen?
A) A
B) CNAME
C) MX
D) AAAA
4. Ein Helpdesk-Techniker untersucht ein Problem mit einem Laserdrucker. Auf den Ausdrucken sind Flecken zu sehen, nicht jedoch auf dem Dokument, das an den Drucker gesendet wurde. Was sollte der Techniker als Erstes tun, um das Problem zu diagnostizieren?
A) Überprüfen Sie die Druckertrommel.
B) Verwenden Sie eine andere Art von Druckpapier.
C) Aktualisieren Sie die Drucker-Firmware.
D) Toner austauschen.
5. Ein Mitarbeiter, der weltweit reist, wünscht sich, dass sein Arbeitsplatz überall gleich funktioniert, egal ob im Büro oder anderswo. Welche der folgenden Maßnahmen sollte ein Techniker umsetzen?
A) Öffentliche Cloud
B) SSH
C) VDI
D) SaaS
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
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