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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

A) 1, 2 and 3 only
B) 1 and 3 only
C) All of the above
D) 1, 3 and 4 only

2. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) The ECAB considers every high priority request for change
B) The ECAB will be chaired by the IT director
C) Amongst the duties of the ECAB is the review of completed emergency changes
D) The ECAB will be used for emergency changes where there may not be time to call a full CAB

3. Which one of the following is the BEST description of a service request?

A) Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting
B) Anything that the customer wants and is prepared to pay for
C) A request from a user for information, advice or for a standard change
D) Any request or demand that is entered by a user via a self-help web-based interface

4. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) 1, 2 and 4 only
D) 1, 3 and 4 only

5. Which one of the following functions would be responsible for the management of a data centre?

A) Facilities management
B) Application management
C) Technical management
D) Service desk

Solutions: