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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1. Providing an understanding of what strategy is
2. Ensuring a working relationship between the customer and service provider
3. Defining how value is created

A) 2 only
B) 3 only
C) All of the above
D) 1 only

2. What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

A) The change authorization board
B) The change manager
C) The change implementer
D) The change advisory board

3. Why is it important for service providers to understand patterns of business activity (PBA)?

A) PBA are based on organizational roles and responsibilities
B) IT service providers CANNOT schedule changes until they understand PBA
C) Demand for the services delivered by service providers are directly influenced by PBA
D) Understanding PBA is the only way to enable accurate service level reporting

4. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service transition package (STP)
B) A service design package (SDP)
C) A service charter
D) A service option

5. What should a service always deliver to customers?

A) Value
B) Applications
C) Infrastructure
D) Resources

Solutions: