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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

What BEST describes the value of service design to the business?

A. It improves the control of service assets and configurations
B. It supports the creation of a portfolio of quantified services
C. It provides quick and effective access to standard services
D. It reduces total cost of ownership (TCO) of services

Question 2

Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?

A. Service strategy
B. Continual service improvement
C. Service design
D. Service operation

Question 3

Which of the following BEST describes a problem?

A. The cause of two or more incidents
B. An issue reported by a user
C. The cause of one or more incidents
D. A serious incident which has a critical impact to the business

Question 4

Which one of the following does service metrics measure?

A. Functions
B. Infrastructure availability
C. The end-to-end service
D. Maturity and cost

Question 5

Which of the following identifies the purpose of design coordination?

A. Provide a single point of control for all activities and processes within the service design stage of the lifecycle
B. Ensuring all service designs have availability designed into them
C. Designing of all the links between every service design process and all other processes in the service lifecycle
D. Control of all supplier relationships from design right through to the production environment

Solutions: