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EXIN ITIL 4 Foundation Sample Questions:

1. Which is an example of a business related measurement?

A) The number of passengers checked in
B) The number of problems resolved
C) The average time to respond to change requests
D) The average resolution time for incidents

2. Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

A) Only add controls and metrics when they are needed
B) Only add controls and metrics that are required for compliance
C) Design controls and metrics first, then remove those not adding value
D) Design controls and metrics and add them individually until all are implemented

3. Which statement about the purpose of the Monitoring and event management practice is TRUE?

A) Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
B) Systematically observe services and service components, and record and report selected changes of state identified as events
C) Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
D) Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

4. Which of the following terms is more suitable to describe the functionality of a service?

A) Utility
B) Outcome
C) Output
D) Warranty

5. Which dimension includes the knowledge needed for the management of services?

A) Partners and suppliers
B) Organizations and people
C) Value streams and processes
D) Information and technology

Solutions: