Instant Download EXIN : ITILSC-OSA日本語 Questions & Answers as PDF & Test Engine
Updated: Aug 24, 2026
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Prerequisites
Those applicants who are pursuing this ITIL certification must hold the ITIL Foundation certificate. It is also recommended that the test takers are conversant with IT terminology. Moreover, they should understand OSA in the context of specific business environments. In addition, the specialists need to possess practical experience in at least one service management capacity in the service provider environments. The intended audience for this certification is the business managers, operational staff, and Information Technology specialists who work in the organizations that have adopted as well as adapted the Information Technology Infrastructure Library.
ITILSC-OSA Exam Entry Criteria
For those in need of training and testing for the ITILSC-OSA test, they should be holding the ITIL Foundation certificate, which is in ITSM and which must be provided to enable admission. In case you have any of these qualifications, you will be allowed to start preparing for the exam if you also have:
- ITIL Expert certification in ITSM, which needs to have been achieved through the Practitioner or Service Manager bridging process.
- Earlier versions of ITIL V2 Foundation including Foundation Bridge;
EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Event Management | 15% | - Purpose, scope, principles - Activities and processes - Metrics and interfaces |
| Topic 2: Request Fulfillment | 10% | - Purpose and scope - Request models and automation - Process and activities |
| Topic 3: Technology and Implementation Considerations | 5% | - Tools and automation - Critical success factors - Challenges and risks |
| Topic 4: Problem Management | 15% | - Root cause analysis techniques - Known errors and workarounds - Proactive and reactive activities |
| Topic 5: Access Management | 10% | - Purpose and policies - Process steps and controls - Compliance and security |
| Topic 6: Service Desk and Technical/Application/IT Operations Management | 10% | - Technical management activities - Application management practices - IT operations control and facilities management - Service desk functions and structure |
| Topic 7: Operational Support and Analysis Principles | 15% | - Service Operation lifecycle context - Business value and optimization - Core concepts and terminology |
| Topic 8: Incident Management | 20% | - Process flow and activities - Objectives and scope - Prioritization and escalation - Interfaces and KPIs |
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