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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 組織内の主要な目標に対する進捗を測定するためのパラメータは何ですか?

A) 重要業績評価指標 (KPI)
B) サービス向上プログラム (SIP)
C) バランス スコアカード (BCS)
D) 重要成功要因 (CSF)

2. 問題管理プロセスの次のアクティビティのうち、変更管理プロセスに関連するものはどれですか?

A) 問題の修正
B) 問題の特定
C) 問題の分類
D) 解決策を検討中

3. 現在および将来の両方で、利用可能な処理能力の供給がビジネスの需要に確実に適合するようにするという目的を持っているプロセスはどれですか?

A) IT サービスの管理
B) IT サービス継続性管理
C) 可用性管理
D) キャパシティ管理財務

4. サービスデスクがインシデントを既知のエラーに関連付けようとすることが重要なのはなぜですか?

A) これは、インシデントをより迅速に解決できることを意味するためです。
B) これによりインシデントをより適切に追跡できるため
C) そうしないと問題管理が機能しないためです。
D) これは IT サービス管理モデルの一部であるため

5. プロセスオーナーとプロセスマネージャーの違いは何ですか?

A) プロセス所有者はマネージャーの証明書を、プロセスマネージャーはプラクティショナーの証明書を持っている必要があります。
B) プロセス所有者はディレクター、プロセス管理者はマネージャーです
C) プロセス所有者はプロセスの有効性に対して責任を負い、プロセス マネージャーはプロセスの実現に責任を負います。
D) プロセス オーナーはビジネス リーダーと直接連携し、プロセス マネージャーは IT 部門内でのみ連携します。

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