Understanding of functional and technical aspects of Opening a support ticket with F5

The following will be discussed in this section:

• Review the Network Map in order to determine the status of objects
• Given a situation, predict the appropriate dashboard statistics
• Given a current running status, recognize significant statistics
• Review log files and identify possible events
• Given log file snippets, describe an event sequence
• Interpret each of the statistic types displayed by the dashboard
• Explain the status icons of objects on the map
• Distinguish between relevant/irrelevant information in order to assemble an accurate problem description
• Use the dashboard to gauge the current running status of the system
• Identify the necessary components for all support cases (Qkview uploaded to iHealth/ or attached to case, serial number of device, problem description, other supporting data)
• Explain what virtual servers, pools, nodes and pool members are
• Identify severity levels and the associated response times
• Given an issue, determine the appropriate severity according to F5 guidelines
• Provide quantitative and relevant information appropriate for a given issue
• Use iApps Analytics to gauge the current running status of application services
• Explain the purpose of iApps Analytics
• Distinguish between qualitative/quantitative statements in order to assemble an accurate problem description
• Describe how to capture application statistics
• Given log file snippets, identify critical events
• Identify the appropriate supporting components and severity levels for an F5 support ticket

Reference: https://support.education.f5.com/hc/en-us/articles/4403999362715-TMOS-Administration-201

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The benefit of obtaining the F5-201: TMOS Administration Exam Certification

If you work with F5 on a daily basis you are well aware there is more to becoming an F5 expert than memorizing commands and configuring BIG-IP modules. True application delivery administrators / engineers know you need skills ranging from networking, server administration, security, to development.

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