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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. How do you represent your organization when you contact the Genesys Cloud support team?

A) Agent Name
B) ID
C) Organization ID
D) Company Name

2. How many types of Genesys Cloud Contact Center Licenses are available?

A) 5
B) 3
C) 4
D) 2

3. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
B) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
C) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
D) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

4. What are two methods for creating a conference call in Genesys Cloud?

A) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
B) With multiple active calls, click and drag an unselected call onto the previously selected call details.
C) Have all attendees call you. When all calls are active, click the Start Conference button.
D) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

5. How many categories of routing are there in a Call Route under the Call Routing page?

A) 5
B) 3
C) 4
D) 2

Solutions: