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HDI HD0-100 Exam Syllabus Topics:

HDI Help Desk Analyst (HDA) Sample Questions:

1. Which two are characteristics of an organization with good inter-departmental relationships? (Choose two.)

A) High employee morale
B) Low superior-to-subordinate interaction
C) Low employee turnover
D) Low turnover rate between organisations

2. What are three obstructions to active listening? (Choose three.)

A) Positive reinforcement
B) Prior knowledge
C) Emotional carry-over
D) Situational constraints

3. Companies typically restrict access to which three types of data? (Choose three.)

A) Proprietary information
B) Payroll information
C) Office location
D) Personnel records

4. What is the first thing you should do if you think there is unlicensed software on computers at your company?

A) Do nothing, everyone already knows
B) Notify IT/legal/security departments
C) Notify industry piracy association
D) Notify software vendor

5. What is the number one goal of support services?

A) To obtain information for any questions that are asked
B) To resolve all calls requiring technical support
C) To give technical support to anyone who calls
D) To keep the customer performing at the highest level possible

Solutions: