- Exam Code: HP2-B102
- Exam Name: HP Imaging and Printing Sales Fundamentals Exam
- Certification Provider: HP
- Corresponding Certification: HP ExpertONE Certification
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Updated: Sep 16, 2026
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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Value Proposition and Differentiation | - Security and managed print services - Reliability and total cost of ownership - Sustainability and environmental considerations |
| Sales Fundamentals | - Solution mapping to customer requirements - Basic competitive positioning - Consultative selling approach |
| HP Imaging and Printing Portfolio Overview | - Print solutions and services ecosystem - Inkjet and Laser printing technologies - Printer and multifunction device categories |
| Customer Needs and Business Requirements | - Enterprise printing workflows and document management - Cost optimization and efficiency drivers - Small and medium business printing needs |
HP Imaging and Printing Sales Fundamentals Sample Questions:
What is the key technology behind HP leading First Page Out (FPO) performance?
- A. HP Intelligent Networking
- B. HP Color Tables
- C. HP Instant-on Fuser
- D. HPFastRes
Correct Answer: C 🗳️
What is the HP Marketing Resource Center?
- A. An HP resource for document templates, free training classes, and success stories
- B. A new HP service for HP partners who provide printed marketing material on demand
- C. A newly-created team of marketing experts who provide in-house training for HP partners
- D. A new HP print center for end users who provide customer-designed marketing material
Correct Answer: B 🗳️
What is an advantage of a contractual sale?
- A. It has a short cycle,
- B. It has higher margin potential than other sales methods
- C. It requires the lowest time investment of all sales methods
- D. It involves only the sales person and the IT manager
Correct Answer: B 🗳️
What is an advantage of a multifunction printer?
- A. It can print faster than a single function printer can.
- B. It takes up less floor space than individual devices for faxing, scanning, printing, and copying.
- C. It uses fewer supplies than a single function printer does.
- D. Once it has reached its monthly print volume, it automatically turns off to limit excess copy charges to the client.
Correct Answer: B 🗳️
What does the stored job feature allow you to do?
- A. store a print job on the network until you decide to release it
- B. store a print job on the server until you decide to release it
- C. store a print job on the printer until you decide to release it
- D. store a print job on your computer until you decide to release it
Correct Answer: C 🗳️
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