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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Process Automation and Integration | - Configuration management database concepts - Integration and data management |
| Topic 2: Solution Planning and Implementation | - Solution design considerations - Deployment and implementation approaches |
| Topic 3: IT Service Management Concepts | - Business requirements and stakeholder analysis - IT processes and service management principles |
| Topic 4: IBM Tivoli Service Delivery Solutions | - IBM Tivoli Service Automation Manager - IBM SmartCloud Control Desk - IBM Tivoli Asset Management for IT |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Why is the corporate vision and strategy important for a high level requirements document?
- A. It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.
- B. It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
- C. It provides an understanding of how current IT asset and service management processes support these requirements.
- D. It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.
Correct Answer: D 🗳️
A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?
- A. The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
- B. Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
- C. Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
- D. Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
Correct Answer: B 🗳️
Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)
- A. IBM Support Web page
- B. Tivoli Field Guides
- C. IBM Tivoli Forums
- D. IBM DeveloperWorks wikis
- E. Tivoli User Group Web page
Correct Answer: A,D 🗳️
What is the basis for any gap analysis on IT asset and service management solutions?
- A. The contents of a customer's CMDB.
- B. A financial report on a customer's IT expenditure.
- C. The current IT satisfaction survey results for IT users.
- D. The customer's IT business processes and requirements for asset and service management.
Correct Answer: D 🗳️
A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?
- A. one is enough
- B. at least three
- C. at least five
- D. at least two
Correct Answer: B 🗳️
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