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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. A L1 support professional needs to assist the customer in collecting log files. Which is the best state of Assist on Site (AOS) to do this?

A) chat only
B) shared keyboard and mouse
C) view only
D) take over / full control

2. The server "ftp.ecurep.ibm.com" is an anonymous FTP server, who can access this server?

A) Every one as it'sacess is public from the internet.
B) IBM employees and Customers who are registered in ECuRep
C) Only IBM employees where they can access it from the intranet.
D) IBM employees that are registered in ECuRep.

3. Which one of the following troubleshooting and diagnostic tools available for customers, is designed to primarily help answer questions and gather data for support personnel.

A) IBM Support Assistant
B) IBM Assist on Site
C) IBM Electronic Knowledge Database
D) IBM Software Assistant

4. What is the usage of the Post Sales database (PSdb) Web site?

A) It allows the Support Professionals to search for their problem in other reported PMRs.
B) It helps support professionals determine what documents they will need from the customer according to their product.
C) It allows the customers to search for their problem in other reported Problem Management Records (PMRs)
D) It allows both customers and Support professionals to search for their problem in other reported PMRs.

5. What is the best reason for quality written technical communication?

A) To ensure our clients can read and understand emails.
B) Allows IBM to stay competitive, helps sell the product, provides greater understanding of message, and ensures less confusion of meaning and intent.
C) To ensure our customers can understand what has been written.
D) Allows IBM to be competitive, provides greater understanding of message, and ensure less confusion of meaning and intent.

Solutions: