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IBM M6040-420 Exam Syllabus Topics:

SectionObjectives
Product Features and Benefits- Hardware capabilities
  • 1. Dual-station printing functionality
    • 2. Thermal and impact printing technologies
      • 3. MICR and check-processing capabilities
        Resources and Sales Support- IBM sales resources
        • 1. Product documentation and service guides
          • 2. Using the IBM Knowledgebase
            • 3. Using TechLine support resources
              Installation and Compatibility- Integration with existing POS environments
              • 1. Compatibility with existing trays, cables, and power supplies
                • 2. Upgrade and migration scenarios
                  Sales Positioning- Customer requirements analysis
                  • 1. Value proposition and competitive advantages
                    • 2. Selecting appropriate printer models for different retail environments
                      SureMark Printer Portfolio Overview- SureMark Models 2xR and 1xR family
                      • 1. Product positioning and target markets
                        • 2. Model identification and key differentiators

                          IBM SureMark Printers Models 2xR and 1xR Sales Mastery Sample Questions:

                          1. A Business Partner ordered a supply of Pearl White 2xR printers for a customer engagement. Now the customer has decided to install Iron Gray printers instead. What should the Business Partner do?

                          A) send the printers back to TGCS to be replaced with Iron Gray printers
                          B) order all new Iron Gray printers and assume another customer will eventually use the Pearl White ones
                          C) tell the customer that they must accept the color they originally chose
                          D) order Iron Gray covers only and swap them at their shop


                          2. A retailer is considering 1NR printers in their smaller stores and 2CR printers in their larger stores. They want to use the same 4690 OS release for all stores and run in compatibility mode. Assuming the correct CSD level, what is the earliest 4690 OS release that meets this requirement?

                          A) V4R2
                          B) V5R1
                          C) V6R1
                          D) V5R2


                          3. Which SureMark printer model is recommended for a retailer who needs a dual-station
                          printer with check imaging function?

                          A) 2NR
                          B) 2CR
                          C) 1NR
                          D) TI9


                          4. A retailer is shopping for a new POS printer. What is a key characteristic of the SureMark printer that persuades retailers to purchase the Toshiba brand?

                          A) wide selection of I/O options, which include RS-485. RS-232. and Ethernet connections
                          B) wide selection of warranty and maintenance coverage options
                          C) 80 LPS and the industry leading MICR reader
                          D) low purchase price


                          Solutions:

                          Question # 1
                          Answer: D
                          Question # 2
                          Answer: A
                          Question # 3
                          Answer: B
                          Question # 4
                          Answer: C

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